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Refund and Cancellation Policy

Version 1.0

This policy explains how subscriptions and credit purchases can be cancelled, and when a refund is available. It forms part of our Terms and Conditions, which prevail in the event of any conflict.

1. Summary

What you are buyingA digital online service, accessed in your web browser at compumeal.com. Nothing is shipped.
When access startsImmediately after payment is confirmed.
RenewalManual for now. We email you before your month ends and you renew from Settings → Billing. Nothing is charged automatically.
Cancel a subscriptionWhile renewal is manual, there is nothing to cancel: a month you do not renew simply ends. If you have chosen automatic renewal, cancel anytime from Settings → Billing; it takes effect at the end of the period you have already paid for.
Subscription refundsSubscription fees are non-refundable, including on mid-period cancellation. You keep access until the period ends.
Boost pack refundsRefundable within 14 days only if none of the credits have been used.
Failed paymentsOnly relevant to automatic renewal: we notify you and retry, and after repeated failures the subscription is suspended, not silently charged.
Billing questions[email protected]

2. How you access the service

Compumeal is a digital online service. There is no physical product, and nothing is posted, couriered or shipped to you.

  • Where: the service runs in your web browser at https://compumeal.com. There is no app to download and nothing to install.
  • What you need: any modern browser (Chrome, Safari, Firefox, Edge) on a computer, tablet or phone, plus an internet connection.
  • How you get in: create an account at compumeal.com/signup, then sign in at compumeal.com/login with your email and password.
  • When access starts: your subscription or boost pack is activated on your account immediately after the payment provider confirms payment — normally within seconds. Your new credits appear the next time the page loads. A confirmation is also emailed to the address on your account.
  • How long it lasts: a subscription stays active for as long as it is paid for and not cancelled. Boost pack credits stay on your account for 12 months from purchase.
  • If you cannot get in: use the password-reset link on the sign-in page, or email us at [email protected] and we will restore your access.

Because access is granted immediately and in full, the service is treated as delivered as soon as your payment is confirmed. This is why the refund rules below turn on whether credits have been used rather than on whether the service has been delivered.

3. Cancelling your subscription

Renewal is currently manual, so a subscription you do not renew ends by itself at the end of the month you paid for, and nothing further is charged. If you have chosen automatic renewal, you may cancel at any time, without giving a reason, from Settings → Billing inside the App.

When a subscription ends or is cancelled:

  • No further payments are taken.
  • You keep full access to your plan until the end of the billing period you have already paid for. We do not cut you off on the day you cancel.
  • Your monthly credit allowance stops when that period ends.
  • Any boost pack credits you bought remain valid and can still be used, for 12 months from the date you purchased them.
  • Your account, recipes, meal plans and client records are not deleted. You can continue to use the parts of the App that do not require AI credits, and you can resubscribe at any time.

4. Refunds on subscriptions

Subscription fees are non-refundable, including where you cancel before the end of a billing period. This is because you retain access to the paid features for the whole of the period you paid for.

This does not affect any right to a refund that you may have under mandatory consumer protection law in your country. If such a right applies to you, contact us and we will honour it.

5. Refunds on boost packs

A boost pack is a one-off purchase of credits.

  • If none of the credits from a boost pack have been used, you may request a full refund within 14 days of purchase.
  • Once any credit from a boost pack has been used, that pack is non-refundable, because the service it paid for has been delivered.
  • Credits expire 12 months after purchase. Expired credits are not refundable.

To request a refund, email [email protected] with the email address on your account and the date of purchase.

6. Credits that are returned automatically

You are not charged for AI work we fail to deliver. Credits are returned to your account automatically, with no need to contact us, when:

  • a meal-plan generation fails; or
  • you request several plan variants and we are able to produce fewer than you asked for — you are only charged for the variants actually delivered.

7. Failed payments

This section applies only if you have chosen automatic renewal. If a renewal payment fails, we will notify you and retry the charge over the following days. If it continues to fail, your subscription is suspended rather than repeatedly charged. You will not lose your data, and you can restore access by subscribing again with a working payment method.

8. Pricing and currency

All prices are shown in United States dollars (USD) and the full amount payable is shown on the checkout page before you confirm. You are responsible for any taxes, duties or bank charges that apply in your country.

9. How to reach us

For any billing, cancellation or refund question:

We aim to respond within 5 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days of approval, depending on your bank.

Last updated: 8 October 2026